/* ============================================================
   HELPDESK PRO — main.css
   Palette: Azul #305496 · Amarillo #ffc000
   ============================================================ */
:root {
  --blue:    #305496;  --blue-l:  #4a7fd4;  --blue-d:  #1e3a6e;
  --yellow:  #ffc000;  --yellow-d:#e6ac00;
  --dark:    #0d1117;  --dark2:   #111827;  --dark3:   #1f2937;
  --border:  rgba(255,255,255,.07);
  --text:    #e2e8f0;  --muted:   #64748b;
  --sw: 252px; --th: 62px;
}
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{scroll-behavior:smooth}
body{font-family:'Inter',sans-serif;background:var(--dark);color:var(--text);font-size:14px;line-height:1.55;min-height:100vh}

/* ── LAYOUT ── */
.app{display:flex;min-height:100vh}
.main{margin-left:var(--sw);flex:1;display:flex;flex-direction:column;transition:margin .3s}
.sidebar.collapsed~.main{margin-left:64px}

/* ── SIDEBAR ── */
.sidebar{width:var(--sw);background:var(--dark2);border-right:1px solid var(--border);position:fixed;inset:0 auto 0 0;z-index:100;display:flex;flex-direction:column;overflow-y:auto;overflow-x:hidden;transition:width .3s}
.sidebar.collapsed{width:64px}
.sidebar.collapsed .s-label,.sidebar.collapsed .s-section,.sidebar.collapsed .nav-badge,.sidebar.collapsed .u-info{display:none}

.s-head{display:flex;align-items:center;justify-content:space-between;padding:0 14px;min-height:var(--th);border-bottom:1px solid var(--border)}
.brand{font-family:'Manrope',sans-serif;font-weight:800;font-size:1.15rem;color:#fff;white-space:nowrap}
.brand span{color:var(--yellow)}
.sidebar.collapsed .brand{opacity:0;pointer-events:none}
.s-toggle{background:none;border:1px solid var(--border);color:var(--muted);width:28px;height:28px;border-radius:6px;cursor:pointer;transition:all .2s;flex-shrink:0}
.s-toggle:hover{background:rgba(255,255,255,.05);color:var(--text)}

.u-card{display:flex;align-items:center;gap:11px;padding:14px;border-bottom:1px solid var(--border)}
.u-av{width:36px;height:36px;border-radius:9px;background:linear-gradient(135deg,var(--blue),var(--blue-l));display:flex;align-items:center;justify-content:center;font-family:'Manrope',sans-serif;font-weight:700;font-size:12px;color:#fff;flex-shrink:0}
.u-name{font-weight:500;font-size:.84rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.u-role{font-size:.68rem;padding:2px 7px;border-radius:20px;display:inline-block;margin-top:2px;font-weight:600}
.role-administrador{background:rgba(220,38,38,.15);color:#fca5a5}
.role-supervisor{background:rgba(124,58,237,.2);color:#c4b5fd}
.role-agente{background:rgba(48,84,150,.2);color:#93b4f5}
.role-usuario{background:rgba(5,150,105,.2);color:#6ee7b7}

.s-nav{padding:10px 0 20px;flex:1}
.s-section{font-size:.62rem;letter-spacing:.12em;color:var(--muted);padding:12px 14px 3px;font-weight:600;text-transform:uppercase}
.nav-item{display:flex;align-items:center;gap:11px;padding:9px 14px;margin:1px 7px;border-radius:8px;color:rgba(255,255,255,.5);text-decoration:none;transition:all .2s}
.nav-item i{width:17px;text-align:center;font-size:14px;flex-shrink:0}
.s-label{white-space:nowrap}
.nav-item:hover{background:rgba(255,255,255,.05);color:var(--text)}
.nav-item.active{background:rgba(48,84,150,.25);color:#fff;border-left:3px solid var(--blue-l)}
.nav-item.active i{color:var(--yellow)}
.nav-item.nav-out{color:rgba(220,38,38,.7)}
.nav-item.nav-out:hover{background:rgba(220,38,38,.08);color:#fca5a5}
.nav-badge{margin-left:auto;background:var(--yellow);color:#000;font-size:.68rem;font-weight:700;min-width:19px;height:19px;border-radius:10px;display:flex;align-items:center;justify-content:center;padding:0 5px}

/* ── TOPBAR ── */
.topbar{height:var(--th);background:var(--dark2);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 22px;position:sticky;top:0;z-index:90}
.t-left{display:flex;align-items:center;gap:14px}
.mob-toggle{display:none;background:none;border:1px solid var(--border);color:var(--muted);width:32px;height:32px;border-radius:8px;cursor:pointer}
.page-title{font-family:'Manrope',sans-serif;font-weight:700;font-size:.95rem;color:#fff}
.t-right{display:flex;align-items:center;gap:10px}
.notif-btn{width:34px;height:34px;border-radius:9px;background:rgba(255,255,255,.05);border:1px solid var(--border);display:flex;align-items:center;justify-content:center;cursor:pointer;position:relative;color:var(--muted);transition:all .2s}
.notif-btn:hover{color:var(--text);border-color:rgba(255,255,255,.15)}
.notif-dot{position:absolute;top:-4px;right:-4px;background:var(--yellow);color:#000;font-size:.62rem;font-weight:700;min-width:16px;height:16px;border-radius:8px;display:flex;align-items:center;justify-content:center;border:2px solid var(--dark2)}
.t-av{width:34px;height:34px;border-radius:9px;background:linear-gradient(135deg,var(--blue),var(--blue-l));display:flex;align-items:center;justify-content:center;font-family:'Manrope',sans-serif;font-weight:700;font-size:11px;color:#fff;cursor:pointer;transition:opacity .2s}
.t-av:hover{opacity:.8}

/* ── NOTIF DROPDOWN ── */
.nd{position:fixed;top:calc(var(--th)+6px);right:14px;width:340px;background:var(--dark3);border:1px solid var(--border);border-radius:14px;box-shadow:0 20px 50px rgba(0,0,0,.5);z-index:200;display:none;overflow:hidden}
.nd.open{display:block}
.nd-head{display:flex;justify-content:space-between;align-items:center;padding:14px 16px;border-bottom:1px solid var(--border);font-weight:600;font-size:.84rem}
.nd-head button{background:none;border:none;color:var(--blue-l);font-size:.76rem;cursor:pointer}
.nd-item{display:flex;gap:11px;padding:12px 16px;border-bottom:1px solid var(--border);text-decoration:none;color:var(--text);transition:background .2s;cursor:pointer}
.nd-item:hover{background:rgba(255,255,255,.03)}
.nd-item.unread{background:rgba(48,84,150,.08)}
.nd-ico{width:32px;height:32px;border-radius:8px;background:rgba(48,84,150,.2);display:flex;align-items:center;justify-content:center;font-size:13px;color:var(--blue-l);flex-shrink:0}
.nd-title{font-weight:500;font-size:.81rem;margin-bottom:2px}
.nd-msg{font-size:.76rem;color:var(--muted)}
.nd-time{font-size:.7rem;color:var(--muted);margin-top:3px}
.nd-empty{padding:28px;text-align:center;color:var(--muted);font-size:.84rem}

/* ── CONTENT ── */
.content{padding:24px;flex:1}
.overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.55);z-index:150}
.overlay.show{display:block}

/* ── STATS ── */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(185px,1fr));gap:14px;margin-bottom:22px}
.stat{background:var(--dark2);border:1px solid var(--border);border-radius:14px;padding:18px;position:relative;overflow:hidden;transition:transform .2s,border-color .2s}
.stat:hover{transform:translateY(-2px);border-color:rgba(255,255,255,.14)}
.stat::before{content:'';position:absolute;top:0;left:0;right:0;height:3px}
.stat.bl::before{background:linear-gradient(90deg,var(--blue),var(--blue-l))}
.stat.yl::before{background:linear-gradient(90deg,var(--yellow-d),var(--yellow))}
.stat.gr::before{background:linear-gradient(90deg,#059669,#10b981)}
.stat.rd::before{background:linear-gradient(90deg,#dc2626,#ef4444)}
.stat.pu::before{background:linear-gradient(90deg,#7c3aed,#8b5cf6)}
.stat-ico{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:16px;margin-bottom:12px}
.stat.bl .stat-ico{background:rgba(48,84,150,.2);color:var(--blue-l)}
.stat.yl .stat-ico{background:rgba(255,192,0,.15);color:var(--yellow)}
.stat.gr .stat-ico{background:rgba(16,185,129,.15);color:#10b981}
.stat.rd .stat-ico{background:rgba(220,38,38,.15);color:#ef4444}
.stat.pu .stat-ico{background:rgba(139,92,246,.15);color:#8b5cf6}
.stat-val{font-family:'Manrope',sans-serif;font-weight:800;font-size:1.9rem;line-height:1;margin-bottom:3px}
.stat-lbl{font-size:.78rem;color:var(--muted)}

/* ── CARD ── */
.card{background:var(--dark2);border:1px solid var(--border);border-radius:14px;padding:22px}
.card-hd{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}
.card-title{font-family:'Manrope',sans-serif;font-weight:700;font-size:.96rem}

/* ── TABLE ── */
.tbl-wrap{overflow-x:auto}
table.tbl{width:100%;border-collapse:collapse}
.tbl th{padding:9px 13px;text-align:left;font-size:.68rem;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);border-bottom:1px solid var(--border);font-weight:600;white-space:nowrap}
.tbl td{padding:11px 13px;border-bottom:1px solid var(--border);font-size:.84rem;vertical-align:middle}
.tbl tr:last-child td{border-bottom:none}
.tbl tr:hover td{background:rgba(255,255,255,.02)}
.tbl a{color:var(--text);text-decoration:none}
.tbl a:hover{color:var(--blue-l)}

/* ── BADGES ── */
.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 9px;border-radius:20px;font-size:.71rem;font-weight:600;white-space:nowrap}
.b-abierto{background:rgba(59,130,246,.15);color:#60a5fa}
.b-en_proceso{background:rgba(245,158,11,.15);color:#fbbf24}
.b-pendiente{background:rgba(139,92,246,.15);color:#a78bfa}
.b-resuelto{background:rgba(16,185,129,.15);color:#34d399}
.b-cerrado{background:rgba(107,114,128,.15);color:#9ca3af}
.pdot{display:inline-block;width:7px;height:7px;border-radius:50%;margin-right:5px}
.p1{background:#dc2626}.p2{background:#f97316}.p3{background:#ffc000}.p4{background:#305496}

/* ── BUTTONS ── */
.btn{display:inline-flex;align-items:center;gap:7px;padding:7px 14px;border-radius:7px;border:none;font-family:'Inter',sans-serif;font-size:.84rem;font-weight:500;cursor:pointer;transition:all .2s;text-decoration:none;white-space:nowrap}
.btn-blue{background:linear-gradient(135deg,var(--blue),var(--blue-l));color:#fff}
.btn-blue:hover{transform:translateY(-1px);box-shadow:0 6px 20px rgba(48,84,150,.4)}
.btn-yellow{background:var(--yellow);color:#000;font-weight:700}
.btn-yellow:hover{background:var(--yellow-d);transform:translateY(-1px)}
.btn-ghost{background:rgba(255,255,255,.05);color:var(--text);border:1px solid var(--border)}
.btn-ghost:hover{background:rgba(255,255,255,.1)}
.btn-danger{background:rgba(220,38,38,.12);color:#fca5a5;border:1px solid rgba(220,38,38,.2)}
.btn-danger:hover{background:rgba(220,38,38,.22)}
.btn-sm{padding:4px 10px;font-size:.77rem}
.btn-lg{padding:11px 22px;font-size:.92rem}

/* ── FORMS ── */
.fg{display:flex;flex-direction:column;gap:5px;margin-bottom:16px}
.fl{font-size:.75rem;font-weight:600;letter-spacing:.04em;color:rgba(255,255,255,.6);text-transform:uppercase}
.fc{padding:9px 13px;background:#1a2235;border:1px solid var(--border);border-radius:7px;color:var(--text);font-family:'Inter',sans-serif;font-size:.875rem;transition:all .2s;outline:none;width:100%}
.fc:focus{border-color:var(--blue);background:#1e2a3d;box-shadow:0 0 0 3px rgba(48,84,150,.15)}
.fc::placeholder{color:rgba(255,255,255,.2)}
textarea.fc{resize:vertical;min-height:100px}
/* ── SELECTS: fondo oscuro forzado en todos los navegadores (incl. Windows) ── */
select,select.fc{
  -webkit-appearance:none;-moz-appearance:none;appearance:none;
  background-color:#1a2235 !important;
  color:#e2e8f0 !important;
  color-scheme:dark !important;
  border:1px solid rgba(255,255,255,.07);
  border-radius:7px;
  padding:9px 32px 9px 13px;
  font-family:'Inter',sans-serif;
  font-size:.875rem;
  background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%2364748b' stroke-width='1.5' fill='none' stroke-linecap='round'/%3E%3C%2Fsvg%3E");
  background-repeat:no-repeat;
  background-position:right 12px center;
  cursor:pointer;
  width:100%;
  outline:none;
  transition:border-color .2s,background-color .2s;
}
select:focus,select.fc:focus{border-color:var(--blue);background-color:#1e2a3d !important;box-shadow:0 0 0 3px rgba(48,84,150,.15)}
select option,select.fc option{background-color:#1a2235 !important;color:#e2e8f0 !important}
select optgroup,select.fc optgroup{background-color:#111827 !important;color:#64748b !important}

/* ── ALERTS ── */
.alert{padding:11px 15px;border-radius:9px;font-size:.875rem;display:flex;align-items:center;gap:9px;margin-bottom:14px}
.a-success{background:rgba(16,185,129,.1);border:1px solid rgba(16,185,129,.2);color:#34d399}
.a-error{background:rgba(220,38,38,.1);border:1px solid rgba(220,38,38,.2);color:#fca5a5}
.a-info{background:rgba(48,84,150,.1);border:1px solid rgba(48,84,150,.2);color:#93b4f5}
.a-warn{background:rgba(255,192,0,.07);border:1px solid rgba(255,192,0,.2);color:var(--yellow)}

/* ── MODAL ── */
.mb{position:fixed;inset:0;background:rgba(0,0,0,.7);z-index:300;display:none;align-items:center;justify-content:center}
.mb.open{display:flex}
.modal{background:var(--dark2);border:1px solid var(--border);border-radius:18px;width:90%;max-width:560px;max-height:90vh;overflow-y:auto;animation:mIn .22s ease}
@keyframes mIn{from{transform:scale(.95) translateY(-8px);opacity:0}to{transform:scale(1) translateY(0);opacity:1}}
.m-hd{display:flex;align-items:center;justify-content:space-between;padding:18px 22px;border-bottom:1px solid var(--border)}
.m-title{font-family:'Manrope',sans-serif;font-weight:700;font-size:1.05rem}
.m-close{background:none;border:none;color:var(--muted);font-size:17px;cursor:pointer;transition:color .2s}
.m-close:hover{color:var(--text)}
.m-body{padding:22px}
.m-foot{padding:14px 22px;border-top:1px solid var(--border);display:flex;gap:9px;justify-content:flex-end}

/* ── TICKET DETAIL ── */
.t-meta{display:flex;flex-wrap:wrap;gap:18px;padding:14px 0;border-top:1px solid var(--border);border-bottom:1px solid var(--border);margin-bottom:18px}
.mi{display:flex;flex-direction:column;gap:3px}
.ml{font-size:.68rem;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
.mv{font-size:.875rem;font-weight:500}

.responses{display:flex;flex-direction:column;gap:13px;margin-top:18px}
.resp{display:flex;gap:13px}
.r-av{width:34px;height:34px;border-radius:9px;display:flex;align-items:center;justify-content:center;font-family:'Manrope',sans-serif;font-weight:700;font-size:11px;color:#fff;flex-shrink:0;background:linear-gradient(135deg,var(--blue),var(--blue-l))}
.r-av.ag{background:linear-gradient(135deg,#7c3aed,#8b5cf6)}
.r-bub{flex:1;background:var(--dark3);border:1px solid var(--border);border-radius:11px;padding:12px 15px}
.r-bub.int{border-color:rgba(255,192,0,.2);background:rgba(255,192,0,.04)}
.r-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:7px}
.r-auth{font-weight:600;font-size:.83rem}
.r-time{font-size:.73rem;color:var(--muted)}
.r-msg{font-size:.875rem;line-height:1.65;color:rgba(255,255,255,.8);white-space:pre-wrap}
.int-tag{display:inline-flex;align-items:center;gap:3px;background:rgba(255,192,0,.12);color:var(--yellow);font-size:.68rem;padding:2px 7px;border-radius:20px;margin-left:7px;font-weight:600}

/* ── FILTER BAR ── */
.fbar{display:flex;flex-wrap:wrap;gap:9px;align-items:center;margin-bottom:18px}
.sw{position:relative;flex:1;min-width:180px}
.sw i{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:12px;pointer-events:none}
.si{width:100%;padding:9px 13px 9px 34px;background:rgba(255,255,255,.04);border:1px solid var(--border);border-radius:7px;color:var(--text);font-family:'Inter',sans-serif;font-size:.875rem;outline:none;transition:border-color .2s}
.si:focus{border-color:var(--blue)}

/* ── EMPTY ── */
.empty{padding:50px 20px;text-align:center;color:var(--muted)}
.empty i{font-size:2.6rem;margin-bottom:14px;opacity:.25;display:block}
.empty h3{font-family:'Manrope',sans-serif;font-size:.95rem;color:var(--text);margin-bottom:7px}

/* ── PAGINATION ── */
.pag{display:flex;gap:5px;justify-content:center;margin-top:18px}
.pg{width:32px;height:32px;border-radius:7px;background:rgba(255,255,255,.05);border:1px solid var(--border);color:var(--text);display:flex;align-items:center;justify-content:center;text-decoration:none;font-size:.84rem;transition:all .2s;cursor:pointer}
.pg:hover,.pg.active{background:var(--blue);border-color:var(--blue)}

/* ── TOAST ── */
.toasts{position:fixed;bottom:22px;right:22px;z-index:9999;display:flex;flex-direction:column;gap:8px}
.toast{padding:12px 16px;border-radius:10px;font-size:.875rem;display:flex;align-items:center;gap:9px;animation:tIn .3s ease;box-shadow:0 8px 28px rgba(0,0,0,.4);min-width:250px}
@keyframes tIn{from{transform:translateX(100%);opacity:0}to{transform:translateX(0);opacity:1}}
.t-ok{background:#064e3b;border:1px solid #059669;color:#6ee7b7}
.t-err{background:#450a0a;border:1px solid #dc2626;color:#fca5a5}
.t-nfo{background:#1e3a5f;border:1px solid var(--blue);color:#93b4f5}

/* ── UTILS ── */
.g2{display:grid;grid-template-columns:1fr 1fr;gap:18px}
.g3{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}
.fb{display:flex;justify-content:space-between;align-items:center}
.mb16{margin-bottom:16px}.mb22{margin-bottom:22px}
.mt16{margin-top:16px}
.muted{color:var(--muted)}.sm{font-size:.79rem}.syne{font-family:'Manrope',sans-serif}.bold{font-weight:700}
.trunc{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.yl{color:var(--yellow)}

::-webkit-scrollbar{width:5px;height:5px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:rgba(255,255,255,.1);border-radius:3px}
::-webkit-scrollbar-thumb:hover{background:rgba(255,255,255,.2)}

/* ============================================================
   RESPONSIVE — Mobile First
   480px  → teléfonos pequeños
   640px  → teléfonos grandes / landscape
   768px  → tablets portrait
   1024px → tablets landscape / desktop pequeño
   ============================================================ */

/* ── Base móvil (≤768px) ── */
@media(max-width:768px){
  /* Sidebar: oculto por defecto, overlay al abrir */
  .sidebar{
    transform:translateX(-100%);
    box-shadow:none;
    z-index:300;
  }
  .sidebar.mob-open{
    transform:translateX(0);
    box-shadow:4px 0 30px rgba(0,0,0,.6);
  }
  .main{margin-left:0!important}
  .mob-toggle{display:flex!important;align-items:center;justify-content:center}

  /* Content padding reducido */
  .content{padding:14px}

  /* Grids de 1 columna */
  .g2,.g3{grid-template-columns:1fr}

  /* Stats: 2 columnas en tablet */
  .stats{grid-template-columns:1fr 1fr}

  /* Topbar compacto */
  .topbar{padding:0 14px}
  .page-title{font-size:.85rem}

  /* Notif dropdown: full width en móvil */
  .nd{
    left:10px;
    right:10px;
    width:auto;
  }

  /* Tablas: scroll horizontal */
  .tbl-wrap{
    overflow-x:auto;
    -webkit-overflow-scrolling:touch;
  }
  .tbl th,.tbl td{
    padding:8px 10px;
    font-size:.78rem;
  }
  /* Ocultar columnas menos importantes en móvil */
  .tbl .hide-mob{display:none}

  /* Cards: padding reducido */
  .card{padding:14px}
  .card-hd{margin-bottom:12px}

  /* Modales: casi full screen en móvil */
  .modal{
    width:96%;
    max-height:88vh;
    border-radius:14px;
  }
  .m-body{padding:16px}
  .m-hd,.m-foot{padding:14px 16px}

  /* Filter bar: wrap */
  .fbar{flex-direction:column;align-items:stretch}
  .sw{min-width:unset}
  .fbar select,.fbar .btn{width:100%}

  /* Ticket detail: meta en columnas */
  .t-meta{gap:12px}
  .mi{min-width:calc(50% - 6px)}

  /* Respuestas: avatar más pequeño */
  .r-av{width:28px;height:28px;font-size:10px}

  /* FAB nuevo ticket */
  .fab-nuevo{bottom:20px;right:16px;width:50px;height:50px}

  /* Kanban: scroll horizontal */
  .kanban-board{
    overflow-x:auto;
    -webkit-overflow-scrolling:touch;
    gap:10px;
    padding-bottom:16px;
  }
  .kanban-col{min-width:260px}

  /* Forms */
  .fg{margin-bottom:12px}
}

/* ── Teléfonos pequeños (≤480px) ── */
@media(max-width:480px){
  /* Stats: 1 columna */
  .stats{grid-template-columns:1fr}
  .stat{padding:14px}
  .stat-val{font-size:1.5rem}

  /* Botones en topbar: solo iconos */
  .btn-nuevo-ticket .btn-nuevo-label{display:none}
  .btn-nuevo-ticket{padding:7px 9px}

  /* Título de página más corto */
  .page-title{
    max-width:160px;
    overflow:hidden;
    text-overflow:ellipsis;
    white-space:nowrap;
  }

  /* Tabla: ocultar más columnas */
  .tbl .hide-sm{display:none}

  /* Paginación compacta */
  .pag{gap:3px}
  .pg{width:28px;height:28px;font-size:.78rem}

  /* Toast: full width */
  .toasts{left:10px;right:10px;bottom:16px}
  .toast{min-width:unset;width:100%}

  /* Ticket meta: 1 columna */
  .mi{min-width:100%}

  /* Respuestas: sin avatar en muy pequeño */
  .resp{gap:8px}

  /* Cards sin padding extra */
  .card{padding:12px}

  /* Grids de stats: sin gap */
  .g2,.g3{gap:10px}

  /* Modal full screen */
  .mb{align-items:flex-end}
  .modal{
    width:100%;
    border-radius:18px 18px 0 0;
    max-height:92vh;
  }

  /* Header más compacto */
  .topbar{height:54px}
  :root{--th:54px}
}

/* ── Tablet landscape / desktop pequeño (769px-1024px) ── */
@media(min-width:769px) and (max-width:1024px){
  :root{--sw:220px}
  .stats{grid-template-columns:repeat(3,1fr)}
  .content{padding:18px}
}

/* ============================================================
   SLA & NIVELES DE SERVICIO — estilos v2
   ============================================================ */

/* ── Botón FAB nuevo ticket ── */
.fab-nuevo {
  position: fixed; bottom: 28px; right: 28px; z-index: 500;
  width: 56px; height: 56px; border-radius: 50%;
  background: var(--yellow); color: #000;
  display: flex; align-items: center; justify-content: center;
  font-size: 1.4rem; text-decoration: none;
  box-shadow: 0 6px 28px rgba(255,192,0,.45);
  transition: transform .2s, box-shadow .2s;
}
.fab-nuevo:hover { transform: scale(1.1) rotate(90deg); box-shadow: 0 10px 36px rgba(255,192,0,.6); }
.fab-nuevo-label {
  position: fixed; bottom: 36px; right: 92px; z-index: 500;
  background: var(--dark3); border: 1px solid var(--border);
  color: var(--text); font-size: .78rem; padding: 5px 10px;
  border-radius: 7px; white-space: nowrap; opacity: 0; pointer-events: none;
  transition: opacity .2s; transform: translateX(4px);
}
.fab-nuevo:hover ~ .fab-nuevo-label { opacity: 1; }

/* ── SLA Bar ── */
.sla-bar-wrap { margin: 6px 0; }
.sla-bar-track {
  height: 7px; background: rgba(255,255,255,.07);
  border-radius: 4px; overflow: hidden; position: relative;
}
.sla-bar-fill {
  height: 100%; border-radius: 4px;
  transition: width .6s ease;
}
.sla-verde   .sla-bar-fill { background: linear-gradient(90deg,#059669,#10b981); }
.sla-amarillo .sla-bar-fill { background: linear-gradient(90deg,#d97706,#fbbf24); }
.sla-naranja  .sla-bar-fill { background: linear-gradient(90deg,#c2410c,#f97316); }
.sla-rojo     .sla-bar-fill { background: linear-gradient(90deg,#991b1b,#ef4444); }
.sla-resuelto_ok   .sla-bar-fill { background: linear-gradient(90deg,#059669,#10b981); opacity:.5; }
.sla-resuelto_viol .sla-bar-fill { background: linear-gradient(90deg,#991b1b,#ef4444); opacity:.5; }

.sla-labels {
  display: flex; justify-content: space-between; align-items: center;
  margin-top: 4px;
}
.sla-pct  { font-size: .72rem; font-weight: 600; }
.sla-rest { font-size: .7rem;  color: var(--muted); }

/* ── SLA Badge ── */
.sla-badge {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 9px; border-radius: 20px;
  font-size: .7rem; font-weight: 700; text-transform: uppercase; letter-spacing: .04em;
}
.sla-badge.ok     { background: rgba(16,185,129,.12); color: #34d399; border: 1px solid rgba(16,185,129,.2); }
.sla-badge.violado { background: rgba(220,38,38,.12);  color: #fca5a5; border: 1px solid rgba(220,38,38,.2); }
.sla-badge.pendiente { background: rgba(255,192,0,.1); color: var(--yellow); border: 1px solid rgba(255,192,0,.2); }

/* ── Nivel de servicio badge ── */
.ns-alto   { background: rgba(220,38,38,.14); color: #fca5a5; border: 1px solid rgba(220,38,38,.25); }
.ns-medio  { background: rgba(255,192,0,.1);  color: var(--yellow); border: 1px solid rgba(255,192,0,.2); }
.ns-bajo   { background: rgba(48,84,150,.15); color: #93b4f5; border: 1px solid rgba(48,84,150,.3); }
.ns-estandar { background: rgba(107,114,128,.12); color: #9ca3af; border: 1px solid rgba(107,114,128,.2); }

/* ── SLA Detail Panel ── */
.sla-panel {
  background: var(--dark3); border: 1px solid var(--border);
  border-radius: 12px; padding: 16px;
}
.sla-panel-title {
  font-family: 'Syne', sans-serif; font-weight: 700; font-size: .82rem;
  margin-bottom: 12px; display: flex; align-items: center; gap: 7px;
}
.sla-row {
  display: flex; justify-content: space-between; align-items: center;
  padding: 7px 0; border-bottom: 1px solid rgba(255,255,255,.04);
  font-size: .8rem;
}
.sla-row:last-child { border-bottom: none; }
.sla-row-label { color: var(--muted); }
.sla-row-val   { font-weight: 500; }

/* ── SLA en tabla ── */
td .sla-mini {
  display: flex; align-items: center; gap: 6px;
}
.sla-mini-bar {
  width: 60px; height: 5px; background: rgba(255,255,255,.07);
  border-radius: 3px; overflow: hidden; flex-shrink: 0;
}
.sla-mini-fill { height: 100%; border-radius: 3px; }

/* ── Métricas SLA en reportes ── */
.sla-metric-grid {
  display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr));
  gap: 14px; margin-bottom: 22px;
}
.sla-metric {
  background: var(--dark2); border: 1px solid var(--border);
  border-radius: 14px; padding: 20px; position: relative; overflow: hidden;
}
.sla-metric::after {
  content: ''; position: absolute; bottom: 0; left: 0; right: 0; height: 3px;
}
.sla-metric.ok-m::after   { background: linear-gradient(90deg,#059669,#10b981); }
.sla-metric.warn-m::after  { background: linear-gradient(90deg,#d97706,#fbbf24); }
.sla-metric.bad-m::after   { background: linear-gradient(90deg,#991b1b,#ef4444); }
.sla-metric-num {
  font-family: 'Syne', sans-serif; font-weight: 800;
  font-size: 2rem; line-height: 1; margin-bottom: 4px;
}
.sla-metric-lbl { font-size: .78rem; color: var(--muted); }

/* ── Ticket row urgency highlight ── */
tr.urg-rojo   { border-left: 3px solid #ef4444 !important; }
tr.urg-naranja { border-left: 3px solid #f97316 !important; }
tr.urg-amarillo { border-left: 3px solid #fbbf24 !important; }

/* ── Timer countdown ── */
.countdown {
  font-family: 'Syne', sans-serif; font-weight: 700; font-size: .78rem;
  padding: 2px 8px; border-radius: 6px; white-space: nowrap;
}
.countdown.ok     { color: #34d399; background: rgba(16,185,129,.1); }
.countdown.warn   { color: #fbbf24; background: rgba(245,158,11,.1); }
.countdown.danger { color: #fca5a5; background: rgba(220,38,38,.1); }
.countdown.vencido { color: #fca5a5; background: rgba(220,38,38,.15); border: 1px solid rgba(220,38,38,.2); }

/* ── Crear ticket button in header ── */
.btn-nuevo-ticket {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 7px 14px; border-radius: 7px;
  background: var(--yellow); color: #000; font-weight: 700;
  font-size: .82rem; text-decoration: none; transition: all .2s;
  border: none; cursor: pointer; font-family: 'DM Sans', sans-serif;
}
.btn-nuevo-ticket:hover { background: var(--yellow-d); transform: translateY(-1px); }

/* Responsive hide new ticket label on small screens */
@media(max-width:640px) {
  .btn-nuevo-label { display: none; }
  .btn-nuevo-ticket { padding: 7px 10px; }
}
/* Highlight create ticket nav item */
.nav-item-new { 
  background: rgba(255,192,0,.06) !important;
  border: 1px solid rgba(255,192,0,.15);
  margin: 2px 7px !important;
}
.nav-item-new:hover { background: rgba(255,192,0,.12) !important; }